Ken-Nel Pet Food Distributors

FREQUENTLY ASKED QUESTIONS

I thought that you couldn't give bones to your dog or cat?

"While it is true that you do not want to feed just any bones to your pet, there are bones that are good for them in many ways.- You want to give them bone that has been ground up, or smaller bones such as: wings, backs, necks of chicken (Turkey if your pet is large enough). Shank Bones and marrow bones are excellent sources of proteins, calcium, phosphorous, and chondroitin; all are important to your pets health physically. Bones are an excellent way for your pet to keep his phsycologicol well being in balance. Chewing on bones is a natural thing for them, it is what they are 'designed' to do. It also keeps you sane because they are not chewing your possesions!"

How is it that your prices are generally cheaper than other stores or websites?

"We believe that it shouldn't have to be expensive to feed your beloved pet the proper foods that he both needs and deserves. Since we were so fortunate to find resources to allow us this opportunity, we decided to pass it along; hence Ken-nel Pet Food Distrbutors. We strive to make sure that our operating costs are as low as possible,this allows us to sell at a cheaper price."

Isn't it dangerous to feed raw meat to your pet?

"Actually this isn't true, if you follow strict handleing of the meats and bones.- In trurth, it simply requires common sense. You have to keep the meat frozen until you are ready to feed. After thawing, you must keep the meat refrigerated until you are ready to feed. When you are ready to feed, allow the meat to come to room temperature.We feel it is best to not feed it to them cold, because it is harder to digest. Only keep the meat refrigerated for a couple of days (personally, we feel three days is a limit)."

"Your pets digestive system is designed differently than ours.- It is designed to dissolve and digest bones and most bacteria. If you are truely concerned; you can give them yogurt or probiotics to boost their system to naturally handle any bacteria."

I gave my pet some of the necks and backs, wings, ect.; and the next day, they were bringing up small peices of bone. Is that normal?

Yes, it is part of your pets wonderful natural design. They are able to eat what they can tear off, 'crunch' and swallow. After their stomach digests the protein and fat, they are able to regurgitate the pieces of bone that their bodies can't handle. While it isn't the most pleasant thing to watch, and you may have to pick up a couple of bone pieces; it can be cleaned up with a towel."

Why have you chosen to sell Solid Gold, Blue Ridge Beef, and Sojourner Farms Products?

When we decided that the pure bred dogs that we want were Great Danes, we started researching. We discovered that the Dane has an incredibly sensitive stomach. After three months of research, we knew what we needed to find. The search was on. These are the companies that we decided offered the best, most complete products available. They offerd their products at reasonable prices and had incredible customer service. We LOVE them...and so do Miranda, Sebastian and Dunnar!

If I am not satisfied with the product or it's quality? / How can you give a 100% Satisfaction Guarantee?

We can not imagine that anyone would not be satisfied with any of the products . If for any reason, it does not meet your expectations; we will give your your money back. We would never expect anyone to pay for something that they did not want or like. And, if your pet isn't happy...well...need we say more. (see our 100% Satisfaction Guarantee)

Why don't you have a store? Why do I meet you in a parking lot to get my products?

We try to keep our operating cost as minimal as possible. This allows us to be able to pass the savings on to you. We simply store our products and when you order them; we schedule the method of your choice, pickup or delivery.

How can I get my products at a cheaper price?

There are a couple of things that you can do. 1). Order your products in bulk. The more you order, the cheaper it is for you. 2). If you are able to, pick up your products here in Irmo,SC. If you schedule to pick up bulk orders, paying for gas is cheaper than shipping. 3).Set up and sign an agreement for regular bulk orders. If it can be co-ordinated in sync with our deliveries, there is no need for extra storage space, therefore cheaper for you.

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